Section 01

General Terms & Conditions

By using the bat99 website and application, you fully agree to these terms and conditions. bat99 is an online gaming platform operated for entertainment purposes. The platform runs under an international license and complies with the guidelines of the relevant regulatory authority.

These terms and conditions constitute a legal agreement between bat99 and its members. The terms are available in both English and Bengali; however, in the event of any dispute, the English version shall prevail.

Bat99 reserves the right to update these terms and conditions at any time. Members will be notified via their registered email or through a platform announcement. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Section 02

Membership & Eligibility

Certain eligibility requirements must be met to become a member of bat99. Every member is responsible for complying with these requirements.

  • Applicants must be 18 years of age or older.
  • Each person may only register one account.
  • All information provided during registration must be accurate, complete, and up to date.
  • Members must conduct all transactions on their own account — not on behalf of others.
  • A KYC (Know Your Customer) verification process must be completed.

Registering with false information may result in account termination and forfeiture of all deposited funds. bat99 may request KYC verification at any time.

Section 03

Account Management

Every member is solely responsible for the security of their own account. Login credentials must never be shared with anyone.

  • Keep your password strong and change it regularly.
  • If you notice any suspicious activity on your account, contact support immediately.
  • Always log out after using a public or shared device.
  • Keep the mobile number registered to your account active.

Bat99 will never ask for your password via email or phone. If you receive such a message, it may be a phishing attempt — report it to our support team immediately.

Section 04

Deposits & Withdrawals

Bat99 has specific rules governing deposits and withdrawals. Following them helps keep transactions running smoothly.

Procedure Minimum Deposit Minimum Withdrawal Processing Time
Mobile Banking BDT 200 BDT 500 5–10 minutes
Bank Transfer BDT 500 BDT 1,000 1–6 hours
E-Wallet BDT 200 BDT 500 10–30 minutes
Crypto BDT 1,000 BDT 2,000 15–60 minutes
  • Withdrawal requests can only be made from accounts with completed KYC verification.
  • The recipient's account name must match the name on the bat99 account.
  • Transferring funds to third-party accounts is strictly prohibited.
  • bat99 may temporarily place a hold on transactions flagged for unusual activity review.
Section 05

Bonuses & Promotions

Bat99 offers a variety of bonuses and promotions. Each bonus comes with its own terms, which should be read carefully before claiming.

  • Every bonus comes with wagering requirements — typically between 20x and 40x.
  • If wagering requirements are not completed within 30 days of receiving a bonus, the bonus will be forfeited.
  • Claiming bonuses from multiple accounts is strictly prohibited.
  • Winnings earned using a bonus cannot be withdrawn directly — wagering must be completed first.
  • bat99 reserves the right to modify or discontinue any bonus offer at any time.

If bonus abuse is detected, bat99 reserves the right to void the bonus and any associated winnings. In suspected cases, the account may also be suspended.

Section 06

Gaming Rules

All games on bat99 are conducted in accordance with international standards. Each game has its own rules that apply throughout gameplay.

  • If a game is interrupted due to a technical issue, the bet will be voided and refunded.
  • Game outcomes are determined by an RNG (Random Number Generator) — there is no possibility of manipulation.
  • The dealer's decision is final in Live Casino games.
  • In Sports Betting, match outcomes are determined based on official scores.
  • Exploiting any errors or bugs is strictly prohibited — any transactions involved will be voided.
Section 07

Prohibited Activities

The following activities are strictly prohibited on bat99 and violations will be met with firm action.

  • Creating or operating multiple accounts.
  • Money laundering or suspicious financial activity.
  • Hacking, use of bots, or automated software.
  • Exploiting platform bugs or system glitches.
  • Conducting transactions using third-party funds.
  • Threatening or harassing other members or staff.
  • Providing a false identity or fraudulent information.

If prohibited activities are confirmed, the account will be immediately suspended, all balances forfeited, and legal action taken if necessary.

Section 08

Account Closure & Suspension

Bat99 reserves the right to temporarily suspend or permanently close accounts under certain circumstances.

  • If evidence of a Terms & Conditions violation is found.
  • If KYC verification is incomplete or false information is found.
  • Suspicion of fraudulent transactions or financial misconduct.
  • Under the direction of a regulatory authority.

Members may request account closure at any time. Contact support for self-exclusion.

Section 09

Limitation of Liability

Bat99 is an entertainment platform and is not liable for any financial losses members may incur through gaming.

  • bat99 is not liable for any losses resulting from internet connection disruptions.
  • Liability is limited in the event of technical errors on the part of third-party game providers.
  • bat99 is not liable in the event of force majeure circumstances, including natural disasters, war, or similar events.
  • bat99 is not responsible if account information is compromised due to a member's own negligence.
Section 10

Changes to Terms & Conditions

Bat99 reserves the right to amend, add to, or remove any part of these terms and conditions at any time. A notice will be published on the platform whenever changes are made.

For significant changes, members will be notified in advance via their registered email or app notification. We recommend visiting this page regularly to stay up to date.

FAQ

Questions About Terms & Conditions

Yes, separate family members may create individual accounts provided they use different devices and different payment methods. However, multiple accounts cannot be operated from the same device or the same payment method. If in doubt, contact support before proceeding.

A wagering requirement means the bonus amount must be wagered a set number of times. For example, with a 30x requirement, a BDT 1,000 bonus requires a total of BDT 30,000 in bets. Not all games contribute equally to wagering — slots typically count at 100%, while Live Casino games count at 10–20%.

If your account is closed, contact bat99's 24/7 live chat support. Your registered details will be verified and the issue resolved promptly — most cases are handled within 30 minutes.

For significant changes, a notification is sent to the registered email address and a pop-up notification is displayed on the platform. Minor updates are applied directly to this page — you can check the "Last Updated" date to stay informed.

Safe Environment

Bat99's Core Commitment

Transparent Terms

All bat99 rules and terms are written clearly. No hidden clauses — what you see is what applies.

Fair Review Process

Bat99 investigates all disputes impartially. Member complaints are taken seriously and given full consideration.

Data Protection

Your personal information is protected under a strict privacy policy and is never sold to third parties.

Responsible Gaming

Bat99 is committed to responsible gaming. Deposit limits, self-exclusion, and break tools are available to all members.

24/7 Support

For any questions about the Terms & Conditions, our support team is always ready to help — with an average response time of 2 minutes.

Licensed Operator

Bat99 operates under an international license. Regular third-party audits ensure full transparency.

Get Started

Read the Terms & Conditions? Join now

Bat99's terms and conditions are transparent and fair. Register today and enjoy gaming in a trusted environment.

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